IT and Special Education Assistive Technology Support

FTE:  1.0 FTE

Lakes International Language Academy (LILA) is an award-winning IB language immersion public charter school in Forest Lake, Minnesota. LILA prepares tomorrow’s critical thinkers and global citizens through language acquisition and inquiry-driven study. Convenient to both Minneapolis and Saint Paul, LILA is located close to the 35W-35E split in the North Metro.

Job Summary:  Working collaboratively with the school team, the Assistive Technology and IT Support worker is responsible for providing specialized knowledge and skills in the use of assistive technology for students with disabilities and others experiencing barriers to learning. This position will be responsible for researching, installing, maintaining, and assisting students and staff with a variety of assistive technology programs and applications in Chromebook, Apple iPad, and Apple MacBook environments. This position will also serve as the primary technical support contact for the Special Education department. The Special Education Assistive Technology and IT Support worker will work under the joint guidance of the Assistant Director of Student Services and the Technology Director. 

Essential Functions:   

  • Provide technical support for Special Education and Student Services department staff and students.
  • Strong interpersonal skills; must work well with a diverse population in a multilingual environment.
  • Must communicate clearly and effectively in English.
  • Able to relate to and assist non-technical as well as technically savvy individuals with patience and understanding.
  • Knowledge of and ability to support Apple devices (MacBook, iPad) and Chromebooks for staff and student use.
  • Set up hardware and software systems and coordinate space for online testing.
  • Collaborate with district technology staff to resolve hardware, software, and other technology related problems and issues.
  • Maintain confidentiality of information.
  • Support the appropriate use of student equipment, technology, and applications (hardware and software) by working with students and staff individually and in small groups within the school setting to teach them how to use assistive technology efficiently and effectively for increased well-being and student achievement.
  • Working knowledge, and willingness to expand knowledge of a variety of programs and applications, including but not limited to:
    • Clever
    • SeeSaw
    • Google Classroom
    • Basic productivity software (word processing, spreadsheets, databases, presentation software) in Google Suite and Apple iOS environments
    • Assistive Technology applications to support student learning, including Tobii Dynavox, Boardmaker, Read & Write, Notability, etc.
  • Assist with purchasing, leasing or otherwise providing for the acquisition of assistive technology devices for individuals with disabilities.  
  • Assist with the selection, design, fitting, customization, application,fabrication, maintenance, replacement, or repair of assistive technology devices.  
  • Coordinate with other services relating to technology devices.  
  • Provide training or technical assistance for a student with disabilities, staff, and other people involved in the life of the student. 
  • Collaboratively work with district Assistive Technology advisor and staff to determine best options to support individual students’ learning needs.
  • Select and adapt tools and resources to meet student needs through the use of Assistive Technology (AT) and/or Augmentative and Alternative Communication (AAC).
  • Monitor the use of Accessible/AT/AAC software and devices by students and others who interact with them in education environments to ensure appropriate, effective and efficient use and provide additional training as necessary.
  • Coordinate the purchase and implementation of hardware, software, and applications for the Special Education department.
  • Maintain and track hardware and software inventory for the Special Education department to meet the standards of MDE fiscal monitoring.
  • Troubleshoot, problem solve and advise on upgrades to equipment and technology.
  • Able to work independently and prioritize tasks within a demanding and changing school environment.
  • Willing to take direction from multiple sources.
  • Energetic, detail-oriented, and organized.
  • Ability to take initiative and problem solve.
  • Follow other duties as assigned.

Required Qualifications:    

  • Associate’s Degree in Computer Science or related field, or equivalent experience.
  • Proficiency in English.

Prefered Qualifications:

  • Google G Suite Administration
  • Help Desk Support in an Apple environment
  • SQL database and network administration experience.
  • International Baccalaureate experience preferred.
  • Spanish and/or Mandarin Chinese language proficiency is a plus, but not a must.
  • Experience working in Special Education is a plus.


  • Work in a diverse culture: Many of our staff were born in Mandarin- or Spanish-speaking countries.  Nearly all have traveled extensively, with the large majority having lived in a Mandarin or Spanish speaking country for at least a semester.
  • Social functions: We usually start the school year with a staff retreat in August, and have a winter staff party with guests as well.  Each Friday, various staff members offer well-attended gatherings around sports or exercise, including volleyball, football (soccer), kettlebells, or Zumba.  Other social activities abound.
  • Professional Development: Lakes International provides professional development for staff depending on needs and interests.

Physical Requirements:

This position requires vocal communication, hearing, climbing, balancing, stooping, kneeling, reaching, standing, walking, sitting, pushing, pulling, use of hands to grasp and feel, and vision abilities including close, distance, and adjusting focus. Lifting/moving required up to 25 pounds and occasionally up to 50 pounds or more. Must be able to climb a ladder and maintain/hang cabling and A/V equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

rev 2022.09.26